Reference

What Our Legal Terms Mean for Your Account

Before you open an account on upinvest, these terms set out your rights, our obligations, and how eligibility is determined under applicable local law.

Jurisdiction-dependent accessAccount eligibility rulesData and privacy policyPakistan local law contextEligible Region Note Pakistan
upinvest What Our Legal Terms Mean for Your Account
DATA AND ACCOUNT SECURITY

How upinvest Handles Your Data and Account

Your account security is maintained through SSL-encrypted connections on every page, including the wallet deposit flow whether you are using JazzCash, Easypaisa, or Raast. We keep your data only as long as your account is active or as required by applicable law — after a verified account closure, personal data is removed from live systems within the retention window stated in our privacy policy.

Data Retention

We retain account and transaction data for the period required by applicable law. After account closure and verification, personal data is moved out of live systems within our stated retention window.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Every login goes through OTP verification to your registered mobile number. If you see unrecognised activity on your account wallet, contact live chat immediately to request a temporary lock.

Who to Contact

For data-access requests, data corrections or formal complaints about how your information is handled, email our support team with your account ID and the nature of your request.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about how our terms apply to your account, or if you want to request changes to personal data we hold, our support team handles those requests directly. Use the channel that suits your situation — account-specific queries go through live chat, formal data requests go to our email address, and general legal questions can be raised through either route.

Live Chat Connect from your account dashboard for questions about eligibility, account status or how a specific policy clause applies to your wallet activity.
Email Support Send formal data-access or data-deletion requests to our support email. Include your registered account name and the specific data you are asking about.
Help Centre Our Help Centre carries the current version of every policy document, including terms of use, privacy policy, and the Eligible Region Note Pakistan page.

Legal Policy Questions Answered Directly

These are the questions we receive most often about our legal terms, your rights as an account holder, and how policy applies to wallet and account activity in Pakistan.

Account eligibility depends on local law. Access is available where local law permits it. You are responsible for checking whether participation is lawful in your specific region before registering.

We collect your name, mobile number, and payment method details — including your JazzCash or Easypaisa wallet number — to verify your identity and process transactions on your account.

Send a data-access request to our support email with your registered account name and account ID. We will respond with the data held against your profile within the timeline stated in our privacy policy.

Yes. Submit a deletion request through email support. We will process it subject to any legal retention obligations — some transaction records must be kept for a defined period under applicable law.

Updated terms are published on this page with an effective date. Continued use of your account after that date means you accept the new terms. Close your account before the effective date if you disagree.

Raise a formal complaint through our email support channel. Include your account ID, a description of the issue, and any reference to the specific policy clause you believe was not followed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.